General booking conditions
These Booking Conditions, together with the Privacy policies, form the basis of your contract with ITALYVING for the execution of the service.
Please read the contents of this document carefully, as your respective rights and obligations are defined here.
In these Booking Conditions, the terms "you" and "yours", "your" refer to all the names indicated in the booking (including names added or replaced at a later time). "We" and "our" refer to ITALYVING. The term "Suppliers" refers to any third party suggested by us, which can provide transport services, hôtellerie or any other service.
1. Your Reservation
The booking can be made through direct contact with our Front Office, through our website www.italyving.it or through the OTAs and booking portals and is considered confirmed with the completion of the process started with the respective channels mentioned.
We remind you that to complete the booking you must be of age.
By making a reservation, the person who completes the process is identified as the Group Leader and confirms that he is authorized by the other participants to adhere to these Booking Conditions. The Group Leader is responsible for any payments due to us.
You may receive confirmation of your booking through a message via e-mail, whatsapp or traditional mail but it is not a necessary condition. In any case, please carefully check the booking confirmation and contact us in case this document or any other should appear incomplete or incorrect, as it may not be possible to modify it at a later time. To confirm your booking, you will be asked to complete the payment, if not already done with the booking portals. If the payment is not completed, we reserve the right to cancel your booking.
Upon entering the facility, all members of the group, including children and infants, must have checked in online or in any case must be in possession of an identification document, for mandatory communication to the public security authorities.
Staying children and teens must be accompanied by an adult.
2. Your Agreement
The contract is in place when the booking is confirmed.
The contract is subject to Italian law and the parties agree that any dispute will fall within the competence of Italian law.
3. The cost of your stay
We reserve the right to increase or decrease the rates at any time. The price of your stay will still be confirmed at the time of your booking.
Errors and omissions excepted, from the moment your booking is confirmed the price of your stay will not be increased / will not be subject to changes.
The Italian anti-money laundering legislation (Legislative Decree 21.11.2007 n. 231, art. 49 and subsequent Legislative Decree 6.12.2011 n. 201, art. 12 paragraph 1) prohibits the transfer of cash if the value being transferred is in total equal to or greater than 1,000 euros. The transfer is also prohibited when it is made with several payments below the threshold that appear artificially split. Therefore, in the event that the total amount due for the services is equal to or greater than 1,000 euros, the payment must be made using traceable instruments (bank transfer, credit and debit cards).
4. Changes made by you
In case you wish to make changes to your booking, you must necessarily ask for the change using the same channel with which you booked, or by contacting our Front Office.
While it is our goal to assist you, we cannot guarantee that we will be able to accommodate your every change request.
5. Cancellations made by you
In the event that you or any participant in your group need to cancel the stay after the booking confirmation, you must necessarily request the change using the same channel with which you booked, or by contacting our Front Office.
There are particularly advantageous tariff plans that however have more restrictive cancellation policies or higher penalties, equal to up to 100% of the value of the stay itself.
These penalties will be communicated to you at the time of booking.
In the event that the cancellation is made by you after the free cancellation terms indicated at the time of booking and in the confirmation notifications you have received, you will incur a cancellation penalty.
This will also happen in case of no show.
6. Changes and cancellations made by us
We plan offers and rates several months in advance. We occasionally need to make changes or correct errors on the website and other details, both before and after reservations have been confirmed. It is our responsibility to try as much as possible to avoid changes and cancellations, but we reserve the right to make them. Most of the changes are minor in nature but we occasionally need to make more significant changes. In this case, we will do our best to communicate it to you as soon as possible. If there is the possibility and the time necessary to prepare things before the departure date of your stay, we will propose the following alternatives:
(a) (for significant changes) accept the changed conditions
(b) an alternative structure proposed by us, with standards and conditions similar or higher than the one originally booked, or
(c) cancel or accept the cancellation; in this case any payment already made to us will be reversed. Please note that the alternatives proposed above are not applicable if the changes are of a minor nature.
7. Force Majeure
With the exception of the cases expressly contemplated by these Booking Conditions, we are not responsible for any costs or additional expenses incurred by you (as described in detail in point 9) or in the event that the complete or partial use of our services is limited to due to the occurrence of causes of "force majeure". In this document relating to the Booking Conditions, "force majeure" means any event that cannot be foreseen or avoided by us or our service providers, despite all the attention paid. This type of event includes war or related events, riots, civil wars, terrorist attacks, natural or nuclear disasters, fires, adverse weather conditions, strikes or any other event beyond our control.
8. Our Liability to You
It is our intent to reassure you that all the services provided in your booking are prepared with the utmost care. We will be responsible for any failure occurring during your stay, in the event that the cause is attributable to a failure by us or by our employees / collaborators (if these were operating in their faculties and duties as an employee) or due to shortcomings on the part of our booking and sales agents (where applicable). Instead, it will be your responsibility to prove that there has indeed been a default on our part, should you wish to make a complaint. We will not be liable for any illness, injury or injury, death, loss of any personal belongings, damage, additional cost in any of the following cases:
(a) for failures to be attributed to one or more persons belonging to the group of participants
(b) for failures attributable to a third party not directly connected with the provision of the service or stay, failures that could not have been foreseen or avoided, or
(c) due to an event or circumstance that we or the service provider in question could not foresee or avoid, despite the utmost care applied
(d) for lack of any third party that is not directly involved in the provision of services on our behalf.
In addition to this, we will not be responsible for the lack of enjoyment of your stay due to your failure to communicate some important element in this sense at the time of booking or not resulting in the booking contract.
In particular, we will not be responsible for any service that is not expressly included in the contract. This excludes from responsibility, for example, any additional service provided directly by ITALYVING or by an external supplier, not indicated in the conditions of the offer and which has not been agreed upon at the time of booking.
9. Problems and Complaints
In the event that you have any reason to make a complaint or have any problems you have to report, you are required to inform us immediately by telephone or e-mail. A lot of problems can be solved quickly, but until we become aware of a problem, we can't try to fix it.
In the event that you are still unsatisfied, you can write to us, reporting the confirmation code of your booking and a complete description of your complaint.
Upon booking, you accept responsibility for any damage or loss caused by yourself or by a participant in your group. Full and immediate payment will be required for any damage or loss caused.
If you fail to do so, you will be responsible for any lawsuit brought against you and you will also be required to pay full payment of our legal fees and any third party involved.
11. Methods of service offered
We remind you that our facilities are not hotels but apartments managed with short-term real estate leases and therefore are subject to the legislation relating to leases.
Therefore, typically accommodation services of any kind will not be provided during the stay, such as intermediate cleaning, linen changes, supply of consumables such as soap, toilet paper, various detergents, etc ..., with the exception of the initial equipment. This list is to be considered purely illustrative and not exhaustive.
The apartments are however equipped with everything necessary for a comfortable stay (for example, bed linen and towels, kitchen equipment, cleaning tools, iron, hairdryer, etc ...). and if anything is missing, please notify us immediately and we will do so as soon as possible.
If the facility is equipped with wi-fi, use is free. The password will be provided at the time of booking or will be indicated in the guest book present in each facility.
The TV channels are already tuned, so you don't need to do anything.
If the heating is autonomous, you can manage the temperature independently. We remind you, however, that Italian law, in order to minimize the environmental impact, prohibits keeping a domestic temperature above 22 ° C. The environment will thank you if you want to respect this rule.
Some of our facilities are fully electric, but have enough power to handle the necessary loads. However, we advise you not to turn on too many devices at the same time, in order not to exceed the available power.
If this should still happen, in the Guest Book present in each house you will find the instructions for reactivation.
12. Behavior and civil life
Check-in is possible from 16.00 to 20.00 without extra charge. A surcharge of € 25.00 is required for check-in before 20.00, to be paid upon entering the facility. In any case, it will not be possible to check-in after 11.00 pm.
Check-out is strictly required by 10.00 and will take place independently. You simply have to leave the keys on the kitchen table and leave the house, sending us an exit message, so we know we can send the cleaning company.
At check-out you won't have to do the cleaning because we'll take care of it. However, out of respect for those who come to clean, we kindly ask you not to leave dirty dishes in the sink and to separate the garbage (wet / paper / plastic / glass) and throw it in the special bins on the outside at the back of the building ( exit the gate on the left and then left again).
Finally, we remind you that you are in a residential building, with families and children. We kindly ask you not to disturb, to make little noise and to respect the quiet, especially during the evening and night.
13. General conditions for suppliers
Some of the services that make up your holiday are offered by independent suppliers from ITALYVING. The latter provide for the provision of these services according to their own general conditions of sale.
14. Special requests and health problems
If you have special requests, we ask you to communicate them at the time of booking. While we will endeavor to accommodate you in all requests, as long as they are reasonable, we cannot guarantee that any request will be met unless we give our written confirmation. You will get written confirmation of your request (where possible) if the request itself is of fundamental importance to you. Confirmation that the request has been notified or sent to the supplier or included in the special requests on the receipt or any other documentation, is not confirmation that such request will be satisfied.
Unless specifically indicated, all special requests are subject to availability. We regret not being able to accept them for bookings with special conditions, eg. in bookings where a particular condition of fulfillment of a special request is specified. All bookings will be treated as “standard” bookings subject to the above provisions of special requests.
If you or any person in your group has any health or disability problems that could affect the progress of your stay, please let us know before confirming your booking. If we reasonably believe that we cannot meet the particular needs you have indicated, we will reserve the right to decline your booking or, if this information is not received at the time of booking, it will not subsequently be taken into consideration.
15. Travel documents
You are responsible for all travel documents and vouchers. You will not be reimbursed if, due to travel documents not in order, you are unable to make or complete the stay and we will not be responsible for the additional costs that you may incur as a result.
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