General booking conditions
These Booking Conditions, together with the Privacy policies, form the basis of your contract with ITALYVING for the execution of the service.
Please read the contents of this document carefully, as your respective rights and obligations are defined here.
In these Booking Conditions, the terms "you" and "yours", "your" refer to all the names indicated in the booking (including names added or replaced at a later time). "We" and "our" refer to ITALYVING. The term "Suppliers" refers to any third party suggested by us, which can provide transport services, hôtellerie or any other service.

1. Your Reservation

The booking can be made through direct contact with our Front Office, through our website www.italyving.it or through the OTAs and booking portals and is considered confirmed with the completion of the process started with the respective channels mentioned.
We remind you that to complete the booking you must be of age.
By making a reservation, the person who completes the process is identified as the Group Leader and confirms that he is authorized by the other participants to adhere to these Booking Conditions. The Group Leader is responsible for any payments due to us.
You may receive confirmation of your booking through a message via e-mail, whatsapp or traditional mail but it is not a necessary condition. In any case, please carefully check the booking confirmation and contact us in case this document or any other should appear incomplete or incorrect, as it may not be possible to modify it at a later time. To confirm your booking, you will be asked to complete the payment, if not already done with the booking portals. If the payment is not completed, we reserve the right to cancel your booking.
Upon entering the facility, all members of the group, including children and infants, must have checked in online or in any case must be in possession of an identification document, for mandatory communication to the public security authorities.
Staying children and teens must be accompanied by an adult.
2. Your Agreement
The contract is in place when the booking is confirmed.
The contract is subject to Italian law and the parties agree that any dispute will fall within the competence of Italian law.
3. The cost of your stay
We reserve the right to increase or decrease the rates at any time. The price of your stay will still be confirmed at the time of your booking.
Errors and omissions excepted, from the moment your booking is confirmed the price of your stay will not be increased / will not be subject to changes.
The Italian anti-money laundering legislation (Legislative Decree 21.11.2007 n. 231, art. 49 and subsequent Legislative Decree 6.12.2011 n. 201, art. 12 paragraph 1) prohibits the transfer of cash if the value being transferred is in total equal to or greater than 1,000 euros. The transfer is also prohibited when it is made with several payments below the threshold that appear artificially split. Therefore, in the event that the total amount due for the services is equal to or greater than 1,000 euros, the payment must be made using traceable instruments (bank transfer, credit and debit cards).
4. Changes made by you
In case you wish to make changes to your booking, you must necessarily ask for the change using the same channel with which you booked, or by contacting our Front Office.
While it is our goal to assist you, we cannot guarantee that we will be able to accommodate your every change request.
5. Cancellations made by you
In the event that you or any participant in your group need to cancel the stay after the booking confirmation, you must necessarily request the change using the same channel with which you booked, or by contacting our Front Office.
There are particularly advantageous tariff plans that however have more restrictive cancellation policies or higher penalties, equal to up to 100% of the value of the stay itself.
These penalties will be communicated to you at the time of booking.
In the event that the cancellation is made by you after the free cancellation terms indicated at the time of booking and in the confirmation notifications you have received, you will incur a cancellation penalty.
This will also happen in case of no show.
6. Changes and cancellations made by us
We plan offers and rates several months in advance. We occasionally need to make changes or correct errors on the website and other details, both before and after reservations have been confirmed. It is our responsibility to try as much as possible to avoid changes and cancellations, but we reserve the right to make them. Most of the changes are minor in nature but we occasionally need to make more significant changes. In this case, we will do our best to communicate it to you as soon as possible. If there is the possibility and the time necessary to prepare things before the departure date of your stay, we will propose the following alternatives:
(a) (for significant changes) accept the changed conditions
(b) an alternative structure proposed by us, with standards and conditions similar or higher than the one originally booked, or
(c) cancel or accept the cancellation; in this case any payment already made to us will be reversed. Please note that the alternatives proposed above are not applicable if the changes are of a minor nature.
7. Force Majeure
With the exception of the cases expressly contemplated by these Booking Conditions, we are not responsible for any costs or additional expenses incurred by you (as described in detail in point 9) or in the event that the complete or partial use of our services is limited to due to the occurrence of causes of "force majeure". In this document relating to the Booking Conditions, "force majeure" means any event that cannot be foreseen or avoided by us or our service providers, despite all the attention paid. This type of event includes war or related events, riots, civil wars, terrorist attacks, natural or nuclear disasters, fires, adverse weather conditions, strikes or any other event beyond our control.
8. Our Liability to You
It is our intent to reassure you that all the services provided in your booking are prepared with the utmost care. We will be responsible for any failure occurring during your stay, in the event that the cause is attributable to a failure by us or by our employees / collaborators (if these were operating in their faculties and duties as an employee) or due to shortcomings on the part of our booking and sales agents (where applicable). Instead, it will be your responsibility to prove that there has indeed been a default on our part, should you wish to make a complaint. We will not be liable for any illness, injury or injury, death, loss of any personal belongings, damage, additional cost in any of the following cases:
(a) for failures to be attributed to one or more persons belonging to the group of participants
(b) for failures attributable to a third party not directly connected with the provision of the service or stay, failures that could not have been foreseen or avoided, or
(c) due to an event or circumstance that we or the service provider in question could not foresee or avoid, despite the utmost care applied
(d) for lack of any third party that is not directly involved in the provision of services on our behalf.
In addition to this, we will not be responsible for the lack of enjoyment of your stay due to your failure to communicate some important element in this sense at the time of booking or not resulting in the booking contract.
In particular, we will not be responsible for any service that is not expressly included in the contract. This excludes from responsibility, for example, any additional service provided directly by ITALYVING or by an external supplier, not indicated in the conditions of the offer and which has not been agreed upon at the time of booking.
9. Problems and Complaints
In the event that you have any reason to make a complaint or have any problems you have to report, you are required to inform us immediately by telephone or e-mail. A lot of problems can be solved quickly, but until we become aware of a problem, we can't try to fix it.
In the event that you are still unsatisfied, you can write to us, reporting the confirmation code of your booking and a complete description of your complaint.
10. Liability
Upon booking, you accept responsibility for any damage or loss caused by yourself or by a participant in your group. Full and immediate payment will be required for any damage or loss caused.
If you fail to do so, you will be responsible for any lawsuit brought against you and you will also be required to pay full payment of our legal fees and any third party involved.
11. Methods of service offered
We remind you that our facilities are not hotels but apartments managed with short-term real estate leases and therefore are subject to the legislation relating to leases.
Therefore, typically accommodation services of any kind will not be provided during the stay, such as intermediate cleaning, linen changes, supply of consumables such as soap, toilet paper, various detergents, etc ..., with the exception of the initial equipment. This list is to be considered purely illustrative and not exhaustive.
The apartments are however equipped with everything necessary for a comfortable stay (for example, bed linen and towels, kitchen equipment, cleaning tools, iron, hairdryer, etc ...). and if anything is missing, please notify us immediately and we will do so as soon as possible.
If the facility is equipped with wi-fi, use is free. The password will be provided at the time of booking or will be indicated in the guest book present in each facility.
The TV channels are already tuned, so you don't need to do anything.
If the heating is autonomous, you can manage the temperature independently. We remind you, however, that Italian law, in order to minimize the environmental impact, prohibits keeping a domestic temperature above 22 ° C. The environment will thank you if you want to respect this rule.
Some of our facilities are fully electric, but have enough power to handle the necessary loads. However, we advise you not to turn on too many devices at the same time, in order not to exceed the available power.
If this should still happen, in the Guest Book present in each house you will find the instructions for reactivation.
12. Behavior and civil life
Check-in is possible from 16.00 to 20.00 without extra charge. A surcharge of € 25.00 is required for check-in before 20.00, to be paid upon entering the facility. In any case, it will not be possible to check-in after 11.00 pm.
Check-out is strictly required by 10.00 and will take place independently. You simply have to leave the keys on the kitchen table and leave the house, sending us an exit message, so we know we can send the cleaning company.
At check-out you won't have to do the cleaning because we'll take care of it. However, out of respect for those who come to clean, we kindly ask you not to leave dirty dishes in the sink and to separate the garbage (wet / paper / plastic / glass) and throw it in the special bins on the outside at the back of the building ( exit the gate on the left and then left again).
Finally, we remind you that you are in a residential building, with families and children. We kindly ask you not to disturb, to make little noise and to respect the quiet, especially during the evening and night.
13. General conditions for suppliers
Some of the services that make up your holiday are offered by independent suppliers from ITALYVING. The latter provide for the provision of these services according to their own general conditions of sale.
14. Special requests and health problems
If you have special requests, we ask you to communicate them at the time of booking. While we will endeavor to accommodate you in all requests, as long as they are reasonable, we cannot guarantee that any request will be met unless we give our written confirmation. You will get written confirmation of your request (where possible) if the request itself is of fundamental importance to you. Confirmation that the request has been notified or sent to the supplier or included in the special requests on the receipt or any other documentation, is not confirmation that such request will be satisfied.
Unless specifically indicated, all special requests are subject to availability. We regret not being able to accept them for bookings with special conditions, eg. in bookings where a particular condition of fulfillment of a special request is specified. All bookings will be treated as “standard” bookings subject to the above provisions of special requests.
If you or any person in your group has any health or disability problems that could affect the progress of your stay, please let us know before confirming your booking. If we reasonably believe that we cannot meet the particular needs you have indicated, we will reserve the right to decline your booking or, if this information is not received at the time of booking, it will not subsequently be taken into consideration.
15. Travel documents
You are responsible for all travel documents and vouchers. You will not be reimbursed if, due to travel documents not in order, you are unable to make or complete the stay and we will not be responsible for the additional costs that you may incur as a result.


That’s all.
Thanks for choosing us!
ITALYVING staff
Rev.0 11/24/2021

Privacy Policy
Valid from April 2018

This privacy policy applies to www.italyving.it owned and operated by Italyving. This privacy policy describes how we collect and use information, including personal data, that you provide on our website: www.italyving.it. The policy also describes the choices you have regarding the use of your personal data, how you can access and modify it.

Data collection
The personal information we collect includes:

Your first and last name, e-mail address, telephone number and home address;
Your credit card details (card type and number, name on card, expiry date and CVC code);
Information about your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
Information you provide about your marketing preferences or when participating in surveys, contests or promotional offers;
You can also choose what personal information you wish to provide to us. If you choose not to provide certain details, however, this may affect some of your transactions.

Information we collect automatically
When you use our site, we automatically collect information, some of which may be personal information. For example: language settings, IP address, location, device settings, device operating system, log-in information, time of use, URL requested, status report, user agents (such as browser version information), browsing history, outcome (visit or booking), user booking code, type of information viewed. We may also collect data automatically through cookies. For more information on how we use cookies, click here.

Purposes of collection
We use your personal data for the following purposes:

A. Bookings: we use your personal data to complete and manage your online booking.
B. Customer support: we use your personal data to provide you with customer support
C. Reviews: We may use your contact details to invite you by email to leave a review after your stay. This can help other travellers choose their ideal accommodation. If you submit a review, it may be published on our site.
D. Marketing activities: We also use your information for marketing activities, as permitted by law. When we use your personal information for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services, or offers we think will be of interest to you, we will include an unsubscribe link, which you can use if you do not want to receive such messages in the future.
E. Other communications: There may be other occasions when we will contact you by email, post, telephone or text message, depending on the contact details you have provided to us. We may contact you for the following reasons:
a. We may need to respond to or deal with a request you have made.
b. If you have not completed an online booking, we may send you an email inviting you to complete the booking. We believe this is a useful additional service that allows you to move forward with a booking without having to search for accommodation again or re-enter your booking details.
c. When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.
F. Statistics, improvements and research. We use personal information to conduct research and analysis and may engage a third party to do so. We may share the results of such research, including with third parties, on an anonymous and aggregate basis. We use your personal information for statistical purposes, to improve our services, to enhance your user experience and to increase the functionality and quality of our online travel services.
G. Security, fraud detection and prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, for example, through user authentication. For these purposes, personal information may be shared with third parties, such as law enforcement agencies or outside consultants, in accordance with applicable law.
H. Legal and Compliance Purposes: In some cases, we may use the information you provide (including personal information) to manage and resolve legal disputes or litigation, for government investigations and compliance audits, or to enforce contracts or comply with law enforcement requests, as required by law.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will implement measures necessary to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal principles
For purposes A and B, we rely on the performance of a contract: the use of your data may be necessary in order to implement the contract you have with us. For example, if you use our services to make an online booking, we will use your data to perform our obligation to complete and manage the booking under the contract between us.
For C-H purposes, we rely on legitimate interests: we use your information for our own legitimate interests, for example, to provide you with the most appropriate content on our site, emails and newsletters, in order to improve and promote our products, services and content on the site. We may also use your information for administrative, legal or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data against our rights and interests.
With regard to the H-purpose, we also rely, where possible, on our obligation to comply with applicable law.
Where necessary and in accordance with applicable law, we will obtain your consent before processing your personal information for direct marketing purposes.
Where necessary and in accordance with applicable law, we will ask for your consent, which you can withdraw at any time by contacting us at the addresses mentioned at the end of this policy.

If you do not wish to consent to the processing of your data in the manner described in purposes C-F, but there is no system for withdrawing your consent (e.g. via your browser settings), please contact info@italyving.it as far as possible.



Data retention
We will retain your personal information for as long as is necessary for the provision of the service, in accordance with applicable law, for the purpose of dealing with any disputes with any third parties and in any event for as long as is necessary for the performance of our business, including the detection and protection of fraud or other illegal activities. All personal information held will be subject to the provisions of this Privacy Policy. If you have any questions about specific data retention periods, please contact us using the contact details below.

Your choices and rights
We want you to have control over how we use your personal data. You can do this in the following ways:

you can ask us for a copy of the personal data we hold about you;
you can inform us of any changes to your personal data or ask us to correct any of the information we hold about you;
in specific situations, you can ask us to delete, block or limit the processing of the personal information we hold about you, or object to particular ways in which we are using your personal information; and
in specific situations, you may also ask us to send the personal information we hold about you to a third party.
Where we use your personal information with your consent, you may ask us to withdraw that consent at any time and in the manner provided by applicable law. In addition, where we process your personal information on the basis of legitimate interests or the public interest, you have the right to object at any time to the use of your personal information in the manner provided by law.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please notify us promptly of any changes or inaccuracies in your personal information by contacting info@italyving.it . We will handle your request in accordance with applicable law.

Questions or complaints
If you have any questions or concerns regarding the handling of your personal information or if you wish to exercise your rights under this policy, you may contact us via info@italyving.it . You may also contact your local data protection authority with any questions or complaints.

Changes to the Policy
As our business is subject to change, this privacy policy may also change. If you would like to be kept informed of any changes to this policy, we encourage you to periodically visit this page to view any updates. If we make material changes or modifications that affect you (for example, when we begin processing your personal information for purposes other than those outlined above), we will contact you before we begin.